Measured Support
for Insurance Matters
Larkpoint provides careful, considered legal guidance for Malaysian policyholders and insurers navigating claims, disputes, and regulatory obligations.
Discuss Your MatterAreas of Advisory
Three focused practice areas, each addressed with the attentiveness your situation deserves.
Insurance Claim Advisory
Guidance through the documentation and correspondence involved in general insurance, motor, fire, and liability claims under Malaysian frameworks.
- Claim documentation review
- Insurer correspondence support
- Policy interpretation advisory
Policy Dispute Resolution
Representation where insurers deny claims, apply policy exclusions, or where coverage disagreements arise — from negotiation through Financial Ombudsman to court.
- Insurer negotiation
- Ombudsman submissions
- Court proceedings support
Insurance Regulatory Compliance
Advisory for insurers and intermediaries on Financial Services Act 2013 compliance, Bank Negara Malaysia guidelines, licensing, and regulatory filing.
- FSA 2013 compliance advisory
- BNM guidelines support
- Regulatory filing assistance
Your insurance matter deserves careful attention.
Whether you are a policyholder seeking clarity on a claim or an insurer with compliance questions, Larkpoint is available for a measured first conversation.
How We Work With You
Thorough Case Review
Each matter is reviewed in full before any advice is offered. We look at the policy language, the correspondence, and the factual background together.
Clear Communication
Insurance law involves technical language. We explain what your policy says and what it means for you, in plain terms, at every step.
Layered Expertise
Our practice covers claim advisory, dispute representation, and regulatory compliance — so your matter is handled by people familiar with the full insurance landscape.
Malaysian Framework Focus
All advisory is grounded in Malaysian law — the Financial Services Act 2013, Bank Negara Malaysia guidelines, and local court practice.
Respectful Engagement
Insurance disputes can be stressful. We approach each client with care and work at a pace that is manageable for you.
Proportionate Advice
We help you understand your realistic options — including when a negotiated outcome may serve you better than lengthy proceedings.
Frequently Asked
What types of insurance claims can Larkpoint advise on?
We advise on general insurance, motor insurance, fire insurance, and liability claims in Malaysia. If you are unsure whether your matter falls within our scope, please contact us for an initial discussion.
My claim was denied by the insurer. What are my options?
A denial is not necessarily the end of the matter. Depending on the grounds given, options may include direct negotiation with the insurer, lodging a complaint with the Financial Mediation Bureau, or initiating court proceedings. We can help you assess which path fits your circumstances.
How long does a policy dispute resolution typically take?
Timelines depend on the complexity of the dispute and the forum chosen. Negotiated resolutions are often concluded within weeks to a few months. Ombudsman proceedings have their own timelines, and court proceedings can extend further. We will give you a realistic picture once we understand your matter.
I work for an insurance company. How does your regulatory compliance advisory work?
We work with insurers and intermediaries on FSA 2013 compliance, BNM guideline interpretation, licensing support, and regulatory filing. Engagements are structured around your organisation's specific needs — whether a one-off policy review or ongoing advisory support.
What does the initial consultation involve?
The first conversation is an opportunity to share the background of your matter and for us to give you a broad sense of the landscape. We will ask about your policy, the insurer's position, and any relevant correspondence. There is no pressure to proceed further.
Are your fees fixed or variable?
Our fee structure starts from the rates listed for each service. The final arrangement depends on the scope and complexity of your matter. We discuss fees clearly at the outset so there are no surprises.
Our Office
38 Lorong Kuda, 50470 Kuala Lumpur
Get in Touch
We are happy to hear from you. Share a brief outline of your matter and we will respond within one business day.
Contact Details
Phone
+60 3-9173 2648Address
38 Lorong Kuda,
50470 Kuala Lumpur, Malaysia
Office Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed