Three Areas, One Practice
Larkpoint's work spans insurance claim advisory, policy dispute representation, and regulatory compliance. Each service is delivered with the same careful, considered approach — adapted to what your specific situation calls for.
Back to HomeOur Advisory Methodology
Initial Review
We gather the relevant documents and facts before offering any assessment — policy wording, correspondence, and context all matter.
Written Assessment
A written summary of your position is prepared, covering the applicable law, the insurer's likely arguments, and the available paths forward.
Strategy Discussion
We present options — negotiation, Ombudsman, or litigation — with a frank view of each. The decision remains yours throughout.
Active Support
Once a path is chosen, we manage the process, draft the necessary documents, and keep you informed at each stage.
Insurance Claim Advisory
Navigating a claim can be more involved than policyholders expect. Insurers apply policy language carefully, and the documentation and correspondence required to support a claim often needs thoughtful preparation. Larkpoint advises policyholders through this process — from understanding what your policy covers, to preparing the documentation your insurer needs, to managing correspondence when the claim does not progress smoothly.
We handle claims under general insurance, motor insurance, fire insurance, and liability policies within Malaysian frameworks.
Typical Duration
2 – 8 weeks, depending on claim complexity and insurer response times
Policy Dispute Resolution
When an insurer denies a claim, applies an exclusion you believe is inapplicable, or takes a position on coverage that you disagree with, formal steps may be warranted. Larkpoint represents policyholders in disputes with their insurers — through direct negotiation, Financial Mediation Bureau proceedings, and where necessary, court proceedings.
We assess the grounds of the denial or dispute, advise on the strength of your position, and develop a practical approach to resolution that reflects the realistic options available under Malaysian insurance law.
Typical Duration
3 months – 18 months, varying significantly by forum chosen and dispute complexity
Insurance Regulatory Compliance
Malaysian insurance companies, takaful operators, and insurance intermediaries operate within a detailed regulatory framework set by Bank Negara Malaysia. Staying compliant requires active monitoring of the Financial Services Act 2013, BNM guidelines, and licensing conditions — as well as careful documentation of policies, procedures, and agent arrangements.
Larkpoint provides advisory to regulated entities navigating this landscape — whether for a specific compliance question, a policy documentation review, or ongoing regulatory support.
Engagement Type
One-off advisory or ongoing retainer — structured to fit your organisation's needs
Service Comparison
Use this overview to identify which of our services may be relevant to your situation. We can also help you determine this in an initial conversation.
| Feature / Situation | Claim Advisory | Dispute Resolution | Compliance |
|---|---|---|---|
| Policy interpretation support | |||
| Claim documentation preparation | — | — | |
| Insurer negotiation / correspondence | — | ||
| Financial Ombudsman proceedings | — | — | |
| Court representation | — | — | |
| BNM / FSA 2013 advisory | — | — | |
| Licensing & regulatory filing | — | — | |
| Starting from | RM 2,000 | RM 4,500 | RM 3,500 |
Not sure which applies to you? Contact us and we will help you work it out.
Shared Professional Standards
Across all three services, these standards apply consistently.
Legal Professional Privilege
All communications between Larkpoint and clients are protected by legal professional privilege under Malaysian law.
Written Engagement Terms
Every engagement begins with a written letter setting out scope, fees, and what you can expect from us — and from you.
Malaysian Bar Compliance
Larkpoint operates in full accordance with the Legal Profession Act 1976 and the Malaysian Bar's professional conduct rules.
Discuss which service fits your situation.
We are happy to hear a brief outline of your matter and let you know how we can help — or whether another avenue might be more suitable.
Get in Touch